Privacy Policy

This Privacy Policy explains how cartzyo.shop – the organizer of camps and outdoor activities in the Czech Republic – collects, uses, and protects the personal data of its clients and website visitors. All processing is carried out in compliance with Regulation (EU) 2016/679 (GDPR) and the applicable laws of the Czech Republic.

1. Data Controller

The data controller is cartzyo.shop, based in Prague. Contact: [email protected]

2. Data We Collect

• Identification data: name, surname, age, gender
• Contact data: email, phone number, address
• Information on bookings and participation in camps and outdoor events
• Payment and billing information
• Technical data: IP address, cookies, device type, browser
• Data voluntarily provided through contact forms or newsletter subscriptions

3. Purpose of Processing

• Organizing and managing camps and trips
• Booking and processing payments
• Communication with participants and providing information
• Sending newsletters and marketing materials (based on consent)
• Analyzing and improving our services
• Ensuring participant safety
• Complying with legal obligations

4. Legal Basis for Processing

• User consent (Art. 6(1)(a) GDPR)
• Performance of a contract (Art. 6(1)(b) GDPR)
• Compliance with legal obligations (Art. 6(1)(c) GDPR)
• Legitimate interest of the controller (Art. 6(1)(f) GDPR)

5. Data Sharing

Data may be shared only with:

• IT and booking system providers
• Accounting and legal firms
• Payment service providers
• Public authorities when required by law

We never sell personal data to commercial entities.

6. Data Retention

• Participant data – for the duration of participation and 2 years thereafter
• Accounting and billing data – 10 years
• Marketing data – until consent is withdrawn
• Cookies – until deleted by the user

7. User Rights

• Access to personal data
• Correction or completion of data
• Request for deletion (“right to be forgotten”)
• Restriction of processing
• Data portability
• Objection to processing
• Withdrawal of consent at any time
• Filing a complaint with the Office for Personal Data Protection (ÚOOÚ)

8. Data Security

• SSL encryption
• Secure servers and firewalls
• Access restricted to authorized personnel
• Regular backups and audits

9. Cookies

cartzyo.shop uses cookies for:

• Proper website functionality
• Traffic analysis and statistics
• Content and marketing personalization (based on consent)

You can manage cookies anytime in your browser settings.

10. Children's Data

As our services are also used by families, data of minors are processed only with the consent of parents or legal guardians and exclusively for participation and safety purposes.

11. Newsletter

Subscribing to our newsletter is voluntary. Consent can be withdrawn at any time via the unsubscribe link in every email.

12. Monitoring

Some camp areas may be monitored by a camera system to ensure the safety of participants and property.

13. Complaints and Disputes

Complaints should be sent to [email protected]. We aim to resolve disputes amicably; otherwise, they are handled under Czech law.

14. Policy Updates

This policy may be updated from time to time. The current version is always available on cartzyo.shop.